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In this series of blog posts, I’m looking at the ways to enable an asynchronous conversation between Dynamics/Power Apps users and portals users. The two most common techniques I see use Entity/Web Form Metadata – either the Notes or Timeline metadata option. This post covers the original way – using notes.
In many cases, allowing for a “conversation” between your Dynamics/Power Apps model-driven app users and your Power Apps Portals users is a requirement for a portal. For example, once a description is entered into a Case, often a back-and-forth is required in order to lead to its successful resolution. In Power Apps Portals, the two primary ways to achieve this functionality is by leveraging either the Notes or the Timeline options of Entity or Web Form Metadata. In this series of posts, I’ll look at these options in more details.
